Lava Earth Objects

Terms and Conditions

Products

We sell high-quality physical goods, such as art, ceramics, and other handmade items. All products are described and displayed with accurate details regarding materials, sizes, and colors. However, due to the nature of handmade items, slight variations may occur.

Orders and Payment

To place an order, you must provide accurate information, including billing and shipping details. Payment will be processed securely through third-party payment platforms. By placing an order, you confirm that all information is correct and that you are authorized to use the payment method provided.

Shipping and Delivery

All orders are shipped from Portugal. Shipping costs are calculated during checkout and will vary depending on the destination and shipping method selected.

Processing Time: Orders are processed within 3 business days after payment is confirmed.

Shipping Time: Delivery times depend on your location and the shipping method chosen. Standard international delivery times are usually 5 to 10 business days.

Customs and import duties

All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. We are not responsible for these fees in any way, as we do not receive any of this money. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

Right to Retract, Return & Exchange policy

We want you to be happy with the order you receive, which is why we accept returns of unused or unworn or defective merchandise in the original packaging, for full refund or exchange within fourteen (14) days of purchase, excluding initial shipping costs.

If you would like to request a return, please first send us an email to lavaearthobjects@gmail.com with your order number. Once you have submitted your request, a return authorization will be given to you within 72 hours with return instructions.

Please do not ship your return back without this authorization, as it will not be processed. The cost for returning the package to us for both returns and exchanges is at the customer’s own expense

We do not accept returns of the custom made products

We do not accept exchange of products. IIf you would like to order a product in a different colour or size, place a new order and contact us to manage the return of your previous order. No handling or restocking fees will be applied in this case.

Pricing and Availability

Prices are displayed in €. While we try to keep the information accurate, errors may occasionally occur in product pricing, availability, or shipping costs. If a pricing error occurs, we will notify you and request approval before processing your order.

Intellectual Property

All content on our website, including text, images, logos, and product designs, are the property of Lava Earth Objects and protected by copyright laws. You may not copy, reproduce, or use any of our content without express permission.

PURCHASE FOR PERSONAL USE ONLY .

All the items purchased on lrnce.com are for personal use only, and with no intention of resale. By placing your order on lrnce.com, you are certifying that you are buying LRNCE products for your personal use only, and not for resale. We reserve the right to refuse orders for any reason without explanation.

Account and Security

To make a purchase, you may be required to create an account on our website. You are responsible for keeping your account details secure and for all activities under your account.

Limitation of Liability

We are not responsible for any damages or losses resulting from the use of our website or products, except as required by law.

Governing Law

These Terms and Conditions are governed by the laws of Portugal. Any disputes arising from these terms will be resolved in the appropriate courts of Portugal.

Privacy Policy

Introduction

At Lava Earth Objects, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

We collect both personal and non-personal information:

Personal Information: This includes your name, address, email address, phone number, payment details, and order history.
Non-personal Information: This includes data such as your IP address, browser type, and browsing behavior on our website.

How We Use Your Information

We use your personal data to:

Process and complete your orders
Provide customer support
Send order updates and promotional emails (if you’ve subscribed)
Improve our website and services
Analyze website traffic using tools like Google Analytics

Third-party Services

We use third-party services for payment processing, shipping, and marketing:

Payment Processors: credit card processing services to securely handle payments.
Shipping Providers: We share your shipping details with third-party carriers to deliver your order.
Analytics: We use Google Analytics to monitor website traffic and enhance user experience.

Each of these third-party services has its own privacy policy, and we recommend reviewing them as well.

Cookies and Tracking Technologies

Our website uses cookies to remember your preferences, analyze site performance, and enhance your user experience. You can manage your cookie preferences through your browser settings.

Data Security

We use appropriate security measures to protect your personal information. However, no data transmission over the internet is entirely secure, so we cannot guarantee the absolute security of your information.

Your Rights

You have the right to:

Access, correct, or delete your personal data
Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails
Request a copy of the personal data we hold about you

To exercise any of these rights, please contact us at lavaearthobjects@gmail.com.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the bottom of this policy.